Video for IABC’s “Communications Across the Ocean” Dialogue

Last March 27, 2018, the London and San Francisco chapters of the IABC engaged in the first “Communications Across the Ocean” webinar. The event allowed industry trailblazers from the UK and US to share their insights on how communicators can help optimise the potential of their respective organisations while bearing in mind the cross-cultural impact of their work.

See the full video of the discussion here:

IABC UK takes pride in its commitment to spotlight the vital role of communications in aiding in stakeholder engagement and overall organisational success. Stay tuned to this website and IABC UK’s social media channels for updates on other exciting events!

Future Fit Communications 2018 – integrating technology, people and organisations

In its fourth annual edition, IABC UK’s Future Fit Communications 2018 will focus on the impact and implications for people of rapidly evolving technologies and organisation. Is technology helping us improve engagement with stakeholders, or are we in danger of running ahead of our ability to use it well? Are we losing sight of the human touch in our eagerness to embrace technology, or will cognitive technologies, augmented reality, and new organisational structures liberate people to engage and perform more effectively than ever before?

Sessions will focus on:

  • New organisational forms and the shift from hierarchy to networks; the implications for autonomy, self-responsibility and decision-making.
  • How augmented reality will transform interfaces and the risks and opportunities that creates.
  • What can we learn from each other from our personal responses to change and new ways of interaction, and how can we become better leaders and communicators.

Our Speakers:

Katherine Woods, Meeting Magic. “Technology and new organisational forms: why companies need a clear objective more than ever”

Victoria Lewis-Stephens, Managing Partner – Engagement, and Sarah Harrison, Instinctif Partners. “Creating and nurturing an influencer network: a new application of McKinsey snowball model”

Matt O’Neill, Futurist. “Computerisation and humanisation model”

Andy Gibson, Mindapples. “Managing change and health in rapidly changing environment”

TICKETS

  • IABC member £50
  • IABC non-member £100
  • IABC member + non-member (booked together) £100
  • Partner organisation member £50

Book at https://futurefitcommunications2018.eventbrite.co.uk 

Keeping ahead of the extraordinary pace of change, we have no time to lose and this event will provide you with a unique opportunity to hear from our excellent speakers and discuss your practical questions and experiences with your fellow seasoned communication professionals.

Reflections On A Conversation Across The Ocean

I’m just reflecting on a great conversation (#iabcacrosstheocean) we had between the IABC members in San Francisco and the UK. We will post a full recording of the conversation soon.

We set out to explore how we manage communication in the UK and in the USA. Rather than having an expert come to talk to us about the cultural differences and the implications of these we decided to use the knowledge and experience of our members to explore the theme.

So, what came out? First of all, thoughts on the role of communication:

  • We all agree (not just on the panel, but also in our pre-conversation survey) that communicators are increasingly acting as business partners and that our role encompasses
    • Helping to connect people to make them feel part of one company with shared goals
    • Helping leaders communicate effectively so that they share that narrative
    • Support line managers by supporting leaders – more effective leadership communication helps provide the knowledge and role models that support line managers in making connections with their people
  • What it is not: communications professionals should not be responsible for the communication skills of line managers, but we influence through the way we help leadership communication

On the challenges facing communicators today the conversation covered:

  • It’s important especially in large global organisations to be very clear about the boundaries and responsibilities in communication teams
  • One of the key challenges of new technology is helping leaders understand how they need to adapt to exploit it fully. This is not just about responding to an “always on” environment by managing different channels, media and responsibilities; it is also about a change in mind-set and a change in style. We talked about the need to be bolder and more informal
  • Demographics is an issue. Young people strain at the leash and are keen to learn and get involved, older people provide an invaluable resource and pool of experience that we would be foolish to ignore

What do communication people need to help them in their roles?

  • Less of us may now come from journalistic backgrounds, but we need to keep the key competencies and values of attention to detail, checking facts, being truthful and honest
  • We need global mind-sets. It’s not just about managing large organisations with offices all over the globe, it’s about sensitivity to the needs and demands of people in different places operating in different time zones and in different cultural environments

What are the cross-cultural perils?

  • We need to pay attention to language. Catherine supplied a great story of an acquisition in which the American parent celebrated the UK company’s habit of an annual event in which UK employees threw pies at leaders (don’t ask!), describing how they wanted to honour the tradition of tossing at the boss

It’s difficult to capture in a few bullet points the richness of the conversation that we had. These points are my take outs from the discussion. There were lots of us involved so please add your comments below.

We did not address in depth the central hypothesis that there are major differences between the UK and the USA in how we manage communication, other than Catherine’s story about the language problem. We also ended up focussing on internal vs external communication challenges – a reflection perhaps of the experience of the panellists. So, there is much more to explore in this debate and we hope to have some more of these conversations designed to put the I into IABC at the chapter level.

Finally, a big thank you to the panellists who helped in the conversation and who were brave enough to face a live audience. They were:

  • Catherine Rudiger, Vice president of ICF in San Francisco
  • Howard Krais, Communications Director, GSK plc and President Elect IABC UK
  • Daniel Schraibman, Independent Consultant and Board member IABC UK

I’d also like to record a big vote of thanks to Gay Flashman and her team from Formative Content whose technology made the whole thing possible

Mike Pounsford

President IABC UK

 

 

 

IABC UK event on 25 April: Improvisational Storytelling, University of Leeds

 

 

              

 

After a successful event by Paul Z Jackson on Improvisation in Storytelling in February, for the benefit of members outside of London, we’re delighted that Paul will be running another session on this topic at the University of Leeds Business School on 25th April. More than 100 people attended our last IABC event in Leeds and we are expecting places to go quickly for this event too.

 

After a Q&A session with Paul, there will also be a chance to network with communication industry colleagues. Thank you to our friends at the University of Leeds for generously hosting and organising this event.

 

If you would like to come along, register here:

https://www.eventbrite.co.uk/e/improvisational-storytelling-leeds-tickets-44200353447

So You Want to Start a Business, Eh?

IABC UK is putting on an ideas exchange pilot, focused on running your own business.

 

In advance of that we knocked a few heads together to learn about the practical tools and resources that they drew on as they were setting up shop.

 

Testing an idea

Stephen Welch is an independent consultant who, amongst other things, advises governments on strategic communications. “You might not know it, but tucked away inside the British Library is a gem called the IP & Business Centre” says Stephen. “It is a great, free, resource which helps you with everything you need to know about setting up a business. And there are loads of resources, market intelligence, data, for you to help set yourself up for success.”

 

“Not only that, they offer grants, meetings, coaching and 1:1 sessions. For example, we got a meeting with the ‘inventor-in-residence’ to give advice on protecting IP, licensing a product in other countries. He also did a quick financial evaluation (what is the value of this idea?) which gave a lot of confidence that we were on the right track.”

 

Follow @StephenWelch11 to learn about how the above is coming along.

 

A place to work

Sophia Cheng, a digital nomad, runs With Many Roots and swears by her Impact Hub membership. “It gives me access to 90+ co-working spaces and a warm welcome around the world”. “An essential resource due to the type of strategic comms projects I run, which often require time in far-flung places.” She adds: “Going it alone, can get lonely, so it’s beneficial to connect with like-minded folks. Many hubs host regular ‘clinics’ – where you can get advice from a lawyer or accountant and informal networking events to make connections in-country. From new business opportunities, serendipitous partnerships or a new companion in a new city, home is where my hub is.”

 

Keeping it simple

Michael Ambjorn runs Align Your Org and has helped a number of practitioners set up shop over the years. He comments:

 

“Focus is what people often struggle with the most when setting up a knowledge-based business”.

 

“Even the best can fall into the trap of trying to be all things to all people. One favourite (and timeless) exercise includes a sheet of A3 paper and a pen… try it out.”

 

And if you can’t make it to the Business & IP Centre (recommended by Stephen above) then have a look at Statista which has a wealth of data. Just be wary of the 1% fallacy, as a chap called Andy Brice puts it. For a deeper dive into the what, how, where and why of starting up, check out Michael’s Business Plan Basics Prezi.

 

Cash is king

Benoit Simoneau runs 514 Media which is coming up to its first anniversary, which is significant milestone. He says:  

 

“Finally don’t forget: cash is king. Or to be precise: your cashflow is. As an independent practitioner, it is your responsibility to get your clients to pay you quickly. After all, you can’t spend money while it is in your client’s bank account. Here are five top tips to get paid quickly:

 

  1. Don’t do any work without a Purchase Order or at least a full written/email confirmation.
  2. On any project longer than 2-3 weeks, tell the client it is your normal practice to invoice 50% up front. Or agreed a staged invoicing process so you get paid at regular intervals.
  3. Be open with clients about “this is how I make my money”.
  4. Charge slow payers more on the next project. Or stop working with them.
  5. Don’t be afraid to withhold delivery of part 2 if they have not yet paid part 1. I’ve only ever done this once in my career: often the threat of it is enough.

 

There’s a business phrase called “delivery to cash”. What is the time lag between when you deliver a service to when you get paid. For a full-time monthly paid employee it is typically 15: you get paid at the end of the month for the work you do that month.

 

For independent consultants you should aim for the same.

What is your top tip? Come along and share!